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FAQ

Want to find out more? Take a look below and select the area that interests you most!

INFORMATION ABOUT THE COMPANY

1. Where is the company's registered office located?
The company's registered office is in Starachowice, at 7 Kościelna St. The company's branch office is in Warsaw, at 194/112 Grójecka St. We have a showroom in both Starachowice and Warsaw. We invite you to visit us!
2. How long have you been present on the Polish market?
Since 2002, we have been carrying out comprehensive realisations for our customers - from design, through sales and installation, to service support for completed investments.
3. What are your key projects?
Our most interesting realisations include a number of digital signage solutions for the entire IKEA network, Vision Express, Media Markt, HUAWEI, Polsat Plus Group or McDonald's. You can read more about our projects here: https://solix.pl/en/projects/

INFORMATION ON PROCUREMENT

4. How can I order your digital signage products?
Our products can be ordered in two ways: by completing the contact form attached to the solix.pl website or by writing directly to [email protected]
5. What is the lead time for orders?
The lead time depends on the complexity of the project. We always determine the lead time carefully after we have assessed your needs. In the case of individual orders, it can take up to several days. In the case of complex implementations, such as fitting out the entire network with media, it can be several months.
6. Can I rent devices?
We sell digital signage media. We do not rent, lease or other forms of sharing devices. However, we provide a convenient form of financing the purchase of the equipment.
7. How do I pay?
We agree payment methods for order processing individually with the customer. We prepare the payment schedule after getting to know the customer's needs and accepting the offer.
8. Is the service included in the package or do I have to pay extra for it?
We will select a suitable service package that corresponds to the scale of the implementation. Together with the customer, we agree on a flat rate for maintenance.
9. How can I make a complaint about the equipment?
Complaints can be reported directly to our head office in Starachowice and our branch office in Warsaw, by e-mail: [email protected] or by phone: +48 41 240 63 05.
10. How long a guarantee do I receive?
The products we sell come with a three-year guarantee. It is possible to extend the guarantee to 5 years for an additional fee. The fee depends on the scale and complexity of the project we are working on together.
11. Do I have to insure the equipment 'on my own'?
If you purchase the option with installation from us, the equipment is insured by us. If the installation is carried out by an external company, it is better to insure the equipment for your safety.
12. Can I buy your equipment and combine it with screens I already own?
Yes - it is possible. However, in order to be guaranteed that everything will work, we need to carry out tests.

INFORMATION ABOUT REMOTE CONTENT MANAGEMENT

13. What is the difference between the Magicinfo system and the SuperSign system for remote content management?
Both systems are very similar. However, it can be said that the MagicInfo remote content management system allows for more advanced integrations and modular, easily scalable solutions.
14. Do I need to set up my own server room or is the system hosted in the cloud? Who is the software provider in either case?
The MagicInfo remote content management system needs a server. With a few devices, the computer is plugged into the local network. However, for larger projects, a separate in-house server room at the customer's site is required or the infrastructure maintenance is purchased from us. Then we - Solix - create a suitable cloud solution and take care of its maintenance and management.
15. Do you offer content preparation?
Yes, we can prepare graphic content for digital signage media. The cost of the service depends on the scale and complexity of the graphic files - we determine it after getting to know the client's needs.

Information about DIGITAL SIGNAGE

16. What is digital signage?
It is one element of digital communication with the audience. It consists of digital media such as outdoor monitors, totems or information kiosks and a system for remote content management.
17. What is the role of digital signage?
Digital signage allows us to display content and communicate with the audience in an attractive way. It allows us to increase advertising space - one poster holds one piece of information, one medium holds as many as we need.
18. In which industries is it particularly necessary?
In all those where communication with the consumer is crucial for the organisation - both in terms of increasing sales performance and the efficient transfer of information, for example in offices or medical facilities.
19. Is digital signage effective?
Effectiveness is measured and reported in digital signage systems dedicated to remote screen management. Various types of information are collected in real time, such as: time of emission of individual materials and, in the case of touch devices, the number of clicks. Digital signage through integration with analytical systems can also provide a lot of customised data.
20. Is digital signage a good investment?
When analysing the advantages of digital signage solutions over traditional signage, the total costs over 3-5 years are often similar, and with a well-run campaign with business partners the return on investment, in the case of a network of monitors or LED screens, is significantly higher.
21. How do I select the media for my needs?
Just get in touch with us! Before embarking on any project, we carry out a detailed analysis and audit of the existing digital solutions used in the facility. This allows us to select the media that will be the best investment for the business.